A/ Warranty Description
Mistel Co., Ltd. provides after-sales service and a one-year warranty for products as per the service content. Mistel guarantees that products will be free from material, manufacturing, functional, or operational issues under normal use for one year from the original purchase date. If repairs are required due to manufacturing defects or malfunctions within the warranty period, Mistel will replace or repair the defective product free of charge, for products beyond the one-year warranty, replacement or repair will be determined based on the specific situation.
The warranty does not cover damages resulting from:
1. Unauthorized modifications or repairs
2. Failure to follow the user manual
3. Normal wear and tear or aged appearance due to use
4. Accidents, actions, or negligence beyond normal use, including water damage or damage due to external forces
5. Shipping costs: For repairs within the warranty period, the customer pays for one-way shipping, and Mistel pays for the return shipping. For out-of-warranty products, the customer must cover both-way shipping costs.
B/ Warranty Certificate
Customers must provide the purchase invoice (or proof of purchase) as the basis for warranty calculation. If evidence is unavailable, the product's serial number and the original factory shipping date will be used as the basis for calculation.
C/ Applying for Warranty Service
If a product malfunctions or has defects within the warranty period, please contact us via email or official Facebook. Customer service will help determine if the product needs repair and assist with the inspection and repair process if necessary.
D/ Notes on Out-of-Warranty Repairs
1. Repairs for products beyond the warranty period will incur charges based on the actual situation.
2. Customer service will contact the customer to inform them of the possible repair costs and ask if they agree to proceed with the paid repair. The customer must cover both-way shipping costs.
3. Parts replaced during paid repairs will have a six-month warranty period.
E/ Replacement and Repair Services
If you need to repair or replace a product, please contact us at services@mistelkeyboard.com and include the following information:
1. Main reason in the email subject line
2. Order number, place of purchase, and purchase date
3. Name
4. Detailed description of the issue (include photos of defective parts or fault records)
***Kind Reminder***
We need complete and clear information to process your service. If the information is incomplete, no further action will be taken.
F/ Shipping Costs
Mistel will cover your shipping costs in the following situations:
1. One-year warranty service: one-way shipping for the customer.
2. Within seven days of receiving the product due to defects or malfunctions: both-way shipping will be covered by Mistel.
Otherwise, for reasons not listed above, the customer will need to bear the shipping costs.
G/ Liability Limitation
Mistel Co., Ltd. is not obligated to compensate the purchaser or any third party for any other direct, indirect, or incidental losses caused by product defects, such as loss of income, business investment, goodwill, or business relationships. Mistel Co., Ltd. does not bear the liability for damages or failures caused to other equipment by its products.
H/ Exclusion Clause
Mistel shall not be liable to any party for damages, including but not limited to, loss of profit, savings, or damage to other devices or equipment. In no event shall Mistel's liability exceed the purchase price or the retail price of the product. By using Mistel products, the user accepts all terms listed here.
